Shipping Policy for Simply Comfy

Shipping Partner: The Courier Guy

Shipping Destination: South Africa (International shipping available at an additional cost)

Order Total Shipping Fee Estimated Delivery Time

Above R800.00 Free 3-5 Business Days Estimated Delivery 

Below R800.00 Standard Shipping Fees Apply R99.00 and 3-5 Business Days Estimated Delivery 

Shipping Process:

● Once your order is processed, it will be prepared for shipping within 24 hours.
● The Courier Guy will take over and ensure that your package arrives at your doorstep within the stipulated 3-5 business days.
● A tracking number will be provided to you once your order is shipped, allowing you to track your package throughout the shipping process.
● Orders placed and paid for over a weekend or long-weekend will be processed on the first working day following the weekend

International Shipping:

● International shipping is available at an additional cost, which will be calculated based on the shipping destination and package weight.
● Estimated delivery times for international shipping will vary depending on the destination. Revisions to Shipping Policy:
● Simply Comfy reserves the right to revise our shipping policy at any time, and any such revisions will be communicated to our customers through our website or other communication channels.

Customer Support:

● If you have any questions or concerns regarding our shipping policy or your order, please contact our customer support team for assistance.
● Our team is available to assist you with any inquiries you may have and will work to ensure that you are satisfied with your shopping experience atinfo@simplycomfy.co.za

Cost of returning products:

● You may be responsible for paying for the shipping costs of returning your item, depending on the reason for the return.
● Initial shipping costs (when applicable on order values below R800) relating to sending the product to you are generally non-refundable. Initial shipping cost will only be refunded in certain instances. If your refund is approved, the cost of the initial shipping (if applicable) will be deducted from your refund amount.

Contact Information 

Email: info@simplycomfy.co.za

We'll respond to your email within 24 hours of receiving it, Monday to Friday

Phone Number :+27(83)843-4416

Business Address: 11 Bolt Ave, Montague Gardens, Cape Town, 7441, South Africa